FAQ

What PPE products do you sell? 

We sell a variety of Canadian-made PPE products. These products include: 
Are your medical grade level 3 masks made in Canada? 
Yes. Our level 3 masks are made in Canada in our very own London, Ontario, manufacturing facility that follows strict Good Manufacturing Practices (GMP) and has a stated of the art Cleanroom that complies to ISO-8 Cleanroom specifications. Learn more about our masks here.
Are your products registered with Health Canada? 
Yes. All of our products are registered with Health Canada.  
Do you sell to the public? 
Yes. We sell to the public, as well as frontline workers and healthcare providers.  

Bulk and Wholesale Ordering 

Do you sell to hospitals, businesses, government and other medical institutions? 
Yes. For wholesale inquiries, please visit our wholesale ordering page.
What is the minimum order quantity for bulk orders? 
The minimum wholesale order quantity is 5000 masks; 50 shields; 120 sanitizers.  
What is your return policy for wholesale orders? 
All wholesale orders are a final sale. If your order contains any damaged or defective products, please contact us, and we will gladly arrange a replacement order.  

Shipping  

How long will it take for my order to arrive? 
Shipping times depend on the destination and size of your order. You can review our Shipping Policies here. 
Do you offer same-day shipping? 
Yes. Orders placed by 3 PM EST are eligible for same-day shipping. Order placed after 3 PM EST will be shipped the next business day.  
What is your return policy? 
We gladly offer refunds or exchanges within 14 days of delivery or pick-up, with proof of purchase. Please visit our Refunds & Exchanges page for more information. 

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